Introduction
BioGrammatics, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
Personal Information You Provide
- Account Information: Name, email address, password, and profile details
- Contact Information: Phone number, mailing address, and billing address
- Payment Information: Credit card details and billing information (processed securely via Stripe)
- Project Information: Protein sequences, project specifications, and research data you submit
- Communications: Messages, feedback, and correspondence with our team
Information Collected Automatically
- Device Information: Browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent, and navigation patterns
- Cookies: See our Cookie Policy for details
Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Contract: Processing necessary to fulfill our contractual obligations to you
- Consent: Where you have given explicit consent for specific processing activities
- Legitimate Interests: Processing necessary for our legitimate business interests
- Legal Obligations: Processing required to comply with applicable laws
How We Use Your Information
- To provide and maintain our services
- To process orders and manage your account
- To communicate with you about your projects and orders
- To send marketing communications (with your consent)
- To improve our website and services
- To comply with legal obligations
- To protect against fraud and unauthorized access
- To analyze usage patterns and optimize user experience
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties who assist in operating our website and services (e.g., payment processors, shipping carriers)
- Business Partners: Trusted partners involved in fulfilling your orders (e.g., Twist Bioscience for DNA synthesis)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Note: We do not sell your personal information to third parties.
Your Rights (GDPR)
Under the GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Request limited processing of your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain processing activities
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@biogrammatics.com
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active
- Order Data: Retained for 7 years for tax and legal compliance
- Marketing Data: Until you unsubscribe or withdraw consent
- Cookie Data: See our Cookie Policy for specific retention periods
Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit and at rest
- Secure password hashing
- Regular security assessments
- Limited access to personal data on a need-to-know basis
International Data Transfers
Your data may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data in compliance with GDPR.
Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes constitutes acceptance of the updated policy.